Managing Multiple Clients
Capacity planning, scheduling across time zones, mental bandwidth management, and how to avoid the feast-or-famine cycle.
“Having three clients who each think they're your only client is a compliment to your organizational skills and a threat to your sanity.”
What you'll learn
Track your capacity: billable hours per week, admin time, and buffer for emergencies. Never book above 80% capacity - leave room for the unexpected.
Time block by client or type of work. Context switching costs 20-40% productivity. Protect focus blocks with calendar appointments.
Set different communication cadences per client: weekly check-in for active projects, bi-weekly for maintenance, monthly for retainers.
Prevent feast/famine by maintaining a pipeline even when you're busy. Spend 2 hours/week on business development - it should be a non-negotiable habit.